Frequently Asked Questions
Everything you need to know
How quickly can I complete a booking? Which payment methods are available? Is it possible to use multiple payment options for a single reservation? Find answers to these and other common questions.
Why Our Platform is the Ideal Solution for All Your Rental Needs
Creating an account is easy! Simply click on the “Sign Up” button, fill in your details, and confirm your email address to get started.
Yes, you can cancel or modify your reservation, but it depends on the property’s cancellation policy. Please check the terms before booking or contact our support team for assistance.
Check-in and check-out procedures vary by property. You’ll receive detailed instructions from the host after confirming your booking.
Some properties are pet-friendly, while others may have restrictions. Be sure to check the property listing for pet policies or contact the host directly.
If you experience any issues during your stay, contact the host immediately. If the issue isn’t resolved, our support team is available 24/7 to assist you.
Absolutely. We use advanced encryption technology to ensure that your payment details remain safe and secure.
Some properties may require a security deposit, which will be clearly stated in the listing. The deposit is refundable, provided no damage occurs during your stay.
Great service. Exceptional rentals. Beautiful Madeira.
More questions?
If you have any additional questions, feel free to reach out to our support team. We’re here 24/7 to ensure your experience is as smooth as possible.
Do I need to pay a booking fee?
No, we do not charge any booking fees. You only pay for the rental.
Can I book a rental for a long-term stay?
Yes, many of our listings offer long-term stay options. Use the filters to find them.
What languages does customer support speak?
Our customer support team speaks multiple languages, including English, Spanish, and Portuguese..
Is Wi-Fi included in all rentals?
Most properties offer free Wi-Fi. Check the listing for specific details.
Are cleaning services included?
Some rentals include cleaning services, while others may charge an additional fee. This will be specified in the listing.
How do I leave a review after my stay?
After your stay, you’ll receive an email with a link to leave a review on the platform.